Shipping policy
SHIPPING POLICY
Last updated: June 21, 2026
Thank you for shopping with Velora Melbourne.
This Shipping Policy explains how orders are processed, shipped, and delivered.
PROCESSING TIMES
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, packed, or shipped on weekends or public holidays.
During peak periods, promotional events, or holidays, processing times may be extended. If there is a significant delay, we will notify you via email.
SHIPPING DESTINATIONS
We currently ship within Australia only.
At this time, we do not offer international shipping.
DELIVERY TIMES
Estimated delivery times are displayed at checkout and may vary depending on your location and carrier availability.
Typical delivery times range between 5–12 business days after dispatch.
Please note that delivery estimates are provided in good faith and are not guaranteed.
DELAYS
Velora Melbourne is not responsible for delays caused by:
• Courier services
• Customs inspections
• Severe weather conditions
• Public holidays
• Natural disasters
• Other circumstances beyond our reasonable control
TRACKING INFORMATION
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 48 hours to become active after dispatch.
If you do not receive tracking information within 5 business days of placing your order, please contact us at info@veloramelbourne.com.
INCORRECT SHIPPING INFORMATION
Customers are responsible for ensuring that shipping details are accurate at checkout.
Velora Melbourne is not responsible for orders delivered to incorrectly entered addresses.
If you notice an error in your shipping information, please contact us immediately.
LOST OR MISSING PARCELS
If your parcel is marked as delivered but cannot be located:
• Check with household members
• Check any safe-drop locations
• Check with neighbours
If the parcel remains missing, contact us within 7 days of the marked delivery date and we will assist in investigating the issue with the carrier.
DAMAGED OR INCORRECT ITEMS
If you receive an incorrect or damaged item, please contact us within 48 hours of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photographs showing the damage or incorrect item
We will review the claim and arrange a replacement, exchange, or refund where appropriate.
ORDER CANCELLATIONS
Orders may only be cancelled before they have been processed for shipment.
Once an order has been dispatched, it must follow our standard return process.
CONTACT INFORMATION
Store Name: Velora Melbourne
Email: info@veloramelbourne.com
We aim to respond to enquiries within 24–48 business hours.